All original labels and tags are still attached to all items.All items are packed in their original and undamaged packaging.All items are in a state that corresponds with normal 'fitting behaviour' – as you would fit in a regular store.Return shipment is provided with a completed return form.Your return should apply to the following conditions: If you received a free product together with your purchase and you would like to return it, this additional product must be returned as well otherwise additional costs will be charged. ![]() We will refund the purchase amount within 7 days after receiving the return. If for any reason you are not happy with your purchase, you may return your order within 14 days of receiving the order for a refund. Off The Pitch has no control over this and cannot be held liable for it. The customer should be aware of the import regulations in his/her country prior to ordering. Remember to check if your address is valid and complete.įor deliveries outside the EU, any import duties for are for the account of the customer. NOTE: If a package is unable to be delivered due to an incorrect or incomplete (delivery) address, we will still charge for shipping. The Netherlands, Belgium, Germany and Luxembourgįrance, Portugal, Austria and Italy (only Express for Italy and France)Ĭroatia, Romania, Bulgaria, Hungary, Slovenia, Czech Republic, Slovakia, Poland, Bosnia (only Express) and rest of EuropeĮxpected shipping time: 3-5 business days If this doesn't fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery will take place. Once your package arrives at the depot, DHL will send you a new notification about the estimated delivery time. Order pick-up for Standard Delivery is at 8:00 pm. View what's currently available at the checkout. You will get the best results if you clean your sneakers as soon as they get dirty. We do not recommend machine washing or tumble drying your shoes or using aggressive detergents (such as bleach). Let the shoes air dry at room temperature.Ħ. Use a dry microfiber cloth or soft cloth to absorb as much soapy water and dirt as possible. Use the soapy water and a soft brush or soft cloth to clean the upper.Ĥ. Put some of the soapy water on a soft bristle brush and brush the outsole and midsole. Wash the laces, rinse and dry with a soft cloth.Ģ. Remove the laces and sprinkle a little of the soapy water over them. Mix warm water with a small amount of mild laundry detergent. You don't have a shoe brush? No problem - an old toothbrush works just fine. Remove dirt from the outsole, midsole and upper with a dry, soft shoe brush. ![]() You can keep your sneakers looking good by following a few simple cleaning steps:ġ. ![]() Depending on the issue, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.Ĭalls are answered every day from 8AM – 8PM CST.To maintain the excellent performance of your shoes for a long time, we recommend that you take good care of your shoes and clean them regularly. If the information you’re shown doesn't answer your question, scroll down. ![]() Depending on the issue and whether or not you're logged in, you'll see an option to message us, call us, use the PayPal chatbot, or ask the community.If the information you're shown doesn't answer your question, scroll down.Choose the issue that most closely matches your reason for contacting us.To contact us on Instagram, go to /PayPal Contact Us To contact us on X (Twitter), go to /AskPayPal To contact us on Facebook, go to /PayPalUSA Agents answer messages between 7AM CST – 10PM CST M-F and 8AM CST to 8PM CST Saturday and Sunday. Just log in to PayPal, go to your Message Center and choose “Ask the PayPal Assistant.” If the PayPal Assistant can’t answer your question you can be transferred to an agent.
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